Upload your knowledge base documents and FAQs to create an AI chatbot that answers customer questions accurately from your own content. Embeddable widget for your website.
SaaS companies, e-commerce stores, and service businesses who want 24/7 AI-powered customer support.
Upload FAQs, documentation, product guides, and help articles. The AI ingests and indexes everything for intelligent search.
The bot creates a searchable knowledge base. When customers ask questions, it finds the most relevant content from your docs and generates accurate answers.
Get an embeddable chat widget for your website. Monitor conversations, see what customers are asking, and improve your knowledge base.
Deflect repetitive support tickets with an AI chatbot that actually knows your product. Reduce support volume by 40-60%.
Answer product questions, shipping queries, and return policies 24/7 without hiring additional support staff.
Provide instant answers to common client questions about pricing, process, and timelines.
Here's exactly how a real user would use Support to get results — step by step.
You have a SaaS product with a 50-page help center and get 30+ support tickets daily. Many are repeat questions that could be answered instantly with the right knowledge base.
Upload: Product FAQ (PDF), Getting Started Guide (PDF), 15 help articles (text files), and your API documentation (PDF). Total: 50+ pages of content.
All documents indexed in about 3 minutes. Knowledge base ready for testing.
Test: 'How do I reset my password?' — Bot responds accurately with step-by-step instructions from your Getting Started Guide. Test: 'What's your uptime SLA?' — Bot quotes your exact SLA terms.
10 test questions asked, 9 answered correctly. 1 answer was vague — you add more detail to that section of the docs.
Embed the knowledge base in your support workflow. Customers get instant answers to common questions, reducing ticket volume for your team.
After 1 week: 40% of incoming questions answered by the bot. Average response time: 3 seconds vs. 4 hours for human agents.
Review the 'most asked questions' dashboard to see what customers need help with most. Add new content to address gaps.
Top 3 unanswered questions identified — you add content for each, improving coverage from 40% to 65%
40% of support questions answered instantly by AI — accurate, sourced from your real docs, no hallucination. Your support team focuses on complex issues while routine questions are handled automatically.
Everything you need to get the most out of Support — from pro tips to common questions.
Upload comprehensive, well-structured documentation. The bot can only be as good as the content you give it.
Include FAQ-style content with clear question-answer pairs — these produce the most accurate responses.
Test edge cases before deploying. Ask questions you know are NOT in your docs to verify the bot says 'I don't know' rather than guessing.
Review the 'most asked questions' regularly — if customers keep asking something not in your docs, add it.
The bot only answers from your uploaded content. If the answer isn't in your docs, it will say it doesn't know — this is by design to prevent inaccurate responses.
Very ambiguous questions may produce generic answers. Encourage customers to be specific in their queries.
Large knowledge bases (1000+ pages) may take several minutes to index initially. Updates after that are much faster.
The bot handles text-based queries. Image-based support requests need human escalation.
Knowledge base indexing is a one-time cost based on content volume. Each query costs approximately $0.01-0.03. A bot handling 100 queries/day costs roughly $1-3/day.
Connect Review Sentinel to Support Agent — when a negative review mentions a specific issue, the support bot can look up the answer and draft an informed response.
PDF documents, plain text files, and markdown. The bot extracts and indexes the text content from each file.
Add more specific content to your knowledge base. If the bot gives a vague answer, it usually means the relevant detail isn't in your docs yet.
Available on the scale plan starting at $999/mo. Try free for 7 days.
No credit card required. Cancel anytime.
The AI searches your uploaded documents to find the most relevant context, then generates an answer based on that specific information. It only answers from your knowledge base — no hallucinated responses.
Yes. Set the name, tone (professional, friendly, casual), and fallback behavior when the bot doesn't know an answer.
Copy a single JavaScript snippet and paste it into your website's HTML. The chat widget appears in the bottom-right corner.