Monitor your business reviews across Google and Yelp. Get instant alerts on negative reviews with AI-drafted response suggestions in multiple tones. Track sentiment trends over time.
Local businesses, restaurants, and agencies who need to monitor and respond to reviews quickly.
Enter your Google Maps URL or business name. The bot finds your listing and starts monitoring all reviews.
Each new review is analyzed for sentiment, key topics, and urgency. Negative reviews trigger instant alerts with AI-drafted response suggestions.
Use AI-suggested responses or write your own. Track sentiment trends over time, identify common complaints, and improve your rating.
Never miss a bad review. Get instant alerts and professional response drafts to protect your reputation.
Monitor reviews across all locations from one dashboard. Compare sentiment trends across sites.
Manage review monitoring and response for multiple clients. Show them sentiment improvement over time.
Here's exactly how a real user would use Reviews to get results — step by step.
You own a restaurant with 200+ reviews online. You want to stay on top of new reviews — especially negative ones — without checking manually every day.
Enter your restaurant name and location. The bot finds your listing and indexes all 215 existing reviews for baseline sentiment analysis.
Baseline: Average 4.2 stars. 178 positive, 22 neutral, 15 negative. Top topics: 'food quality', 'atmosphere', 'wait times'
Every few hours, the bot checks for new reviews. When one appears, it's instantly analyzed for sentiment, topics mentioned, and urgency level.
New 2-star review detected: 'Waited 45 minutes for our mains. Food was fine but the service was unacceptable for the price.' Flagged as negative, urgent, topic: 'wait times'.
AI drafts 3 response options: Professional apology, Empathetic + offer to make it right, Brief acknowledgment
Select the 'Empathetic + offer' response, personalize it with specifics ('We had an unexpected rush that evening'), and post your reply.
Response posted within 3 hours of the review — shows future customers you care about feedback
Negative review caught and responded to within 3 hours instead of being discovered days later. The AI-drafted response saved you 15 minutes of agonizing over the right words while emotions run high.
Everything you need to get the most out of Reviews — from pro tips to common questions.
Respond to negative reviews within 24 hours — speed matters for reputation management. The AI draft helps you respond professionally even when emotions run high.
Don't ignore positive reviews either. A quick thank-you reply shows potential customers that you're engaged and appreciative.
Watch the sentiment trend over time — if average sentiment is declining, investigate systemic issues rather than just responding to individual reviews.
Use review insights to identify recurring complaints. If 3 customers mention slow service, that's a real operations issue to fix.
Currently monitors reviews from major business listing platforms. Additional review platforms are being added based on demand.
The AI suggests responses but you should always review and personalize before posting — especially for sensitive complaints.
Very new businesses with few reviews may not have enough data for meaningful sentiment trend analysis.
Review detection typically happens within minutes of posting but occasional delays of up to an hour are possible.
Each review scan cycle uses a small credit. For a business with 10-50 reviews/month, the cost is typically $1-3/month. High-volume locations with 100+ reviews/month may cost slightly more.
Connect Review Sentinel to Email Campaigns to automatically notify your team when a negative review appears, or to Support Agent for automated initial responses.
Yes — create a separate bot instance for each location and monitor them all from your dashboard.
No — it drafts responses for you to review and approve. You always maintain control over what gets published in your name.
Available on the growth plan starting at $499/mo. Try free for 7 days.
No credit card required. Cancel anytime.
Currently Google Maps reviews. Yelp and Trustpilot support is on the roadmap.
New reviews are detected within minutes of being posted. You get an email alert with the review text and AI response suggestions.
Yes. Choose from professional, empathetic, or apologetic tones. The AI adapts the response to the specific complaint.
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